For Local Customers
1) QExpress Home Delivery
- We highly recommend this service. Deliver right to your doorstep for a mere $4.8 fees. Saves the hassle and time of travelling and arranging for meet-ups! Window period to arrange for QExpress is 2 weeks upon item's arrival.
- Items exceeding a certain size dimension or weight (of relatively high value), we will provide free delivery so as to minimise damages.
2) Self Collection
- Customers who wish to pick up their item(s) personally has to do so at default locations: Pasir Ris or Tampines MRT stations only.
- Day and timing of collection to be arranged at both parties convenience.
- Collection window period is 2 weeks. For longer period of more than 2 weeks, balance payment have to be made and we can *extend holding period up to 1 month maximum;
*not applicable for over-sized item(s) at OH's perusal
*not applicable for non-regular customers
For Overseas Customers
1) Shipping rates & procedure
- All default (*only airfrieght) method will be through QExpress International registered mail (doorstep delivery) service. Customers are not allowed to choose any other airfreight services according to their preferences.
- A standard $10(SGD) handling fees (packaging materials and labour) will be charged for all overseas shipment.
- Any failed overseas delivery due to the following reasons will incur a return shipping cost 50% of the original shipping amount. Customers will bear this amount and pay for the shipping cost in order for us to ship out your parcel again.
- incorrect delivery address given by customer
- parcel not picked up within the designated holding period of destination post office
*Surface shipping method not available
2) How do you pay for shipping cost?
For pre-order items
- Item's actual weight unknown, upon check out of shopping cart, you will only pay for the item's cost without the shipping cost included.
- Once the item has arrived at Omocha House, item(s) will be packaged and weighed for exact shipping cost.
- Shipping cost will be payable only when item(s) is ready for shipment.
- A separate e-payment invoice will be sent to you to pay the shipping cost.
For in-stock items
- Upon check out of shopping cart, you will only pay for the item's cost without the shipping cost included.
- Item(s) will be packaged and weighed for exact shipping cost.
- Shipping cost will be payable only when item(s) is ready for shipment.
- A separate e-payment invoice will be sent to you to pay the shipping cost.
Please note, we will only ship out your item(s) after shipping cost is received. No cancellation of order is allowed at this point of time because buyer feels that shipping fees are too high. If payment is not received after 2 weeks from the date e-invoice is sent out, any prior payment for item will be forfeited and item released for sale.
Overseas shipping clause
- We do not allow any cancellation of orders because customers thought there will not be shipping fees involved. ALL shipment overseas will incur a shipping cost. If you choose to cancel your order because you do not wish to pay for the shipping cost, any payment for the item will be forfeited and there will be no refund.
- All shipping processes will involve the risk factor of goods being damaged. Omocha House will always show customers pictures of the condition of the item(s) before shipping. Omocha House will not be held responsible for any damages incurred during shipping.
- Shipping fees to countries outside Asia will be costly, especially USA, Europe, Africa and Middle East countries, overseas customers from these countries please exercise detailed consideration before buying.
The management reserves the right to amend the terms and conditions of the Shipping / Delivery policy without prior notice.